bdg11 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the bdg11 platform and its users. These Terms apply to the bdg11 website, mobile application, and all related services.

By registering an account with bdg11, logging in, or using the platform in any way, you are accepting all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

bdg11 is a safe and reliable online entertainment platform that operates casino games, sports betting, and other entertainment activities for users in Bangladesh. It is the responsibility of every user to follow all the rules set out in these Terms.

2 Eligibility and Registration

2.1 Age Requirement

To use bdg11's services, you must be at least 21 (twenty-one) years of age. Minors are strictly prohibited from using our platform. We reserve the right to verify age at any time and may suspend an account if necessary.

2.2 One Account Per Person

Each person may create only one account. If a single person is found to have multiple accounts, all accounts will be closed and any deposited funds may be forfeited.

2.3 Registration Information

At the time of registration, you must provide accurate and complete information, including:

• Full name (as per national ID card)
• Active mobile number
• Active email address
• Date of birth
• Valid payment method details

Providing false or incomplete information may result in the account being closed at any time.

3 Account Management

3.1 Security Responsibility

You are solely responsible for keeping your account password and login details secure. Do not share your login details with any third party. You are personally liable for all activities carried out from your account.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, contact our support team immediately. We reserve the right to take protective measures if suspicious activity is detected.

3.3 Closing Your Account

You may request to close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.

4 Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount at bdg11 is ৳500 (five hundred taka). We accept the following payment methods: bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT).

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). After a withdrawal request is submitted, processing is generally completed within 15 minutes to 2 hours. However, security verification may extend this time.

4.3 Verification Process

bdg11 may require identity verification before any deposit or withdrawal. This process may involve providing a national ID card, mobile banking account verification, or other relevant documents.

4.4 Cancellations and Refunds

Deposit requests that are being processed cannot be cancelled. Withdrawal requests may be cancelled before processing begins. Duplicate charges resulting from a technical error will be refunded.

5 Bonuses and Promotions

5.1 Welcome Bonus

Newly registered members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000 (ten thousand taka). This bonus can only be received once and requires a minimum deposit of ৳500.

5.2 Wagering Requirement

A 20x (twenty times) wagering requirement applies to all bonuses. This means the bonus amount cannot be withdrawn until it has been wagered 20 times. For example, receiving a ৳1,000 bonus requires ৳20,000 in wagering to be completed.

5.3 VIP Program

The bdg11 VIP program has three tiers:

• Bronze: Weekly cashback up to 0.4%
• Silver: Weekly cashback up to 0.8%
• Gold: Weekly cashback up to 1.2%

You can advance to higher VIP tiers through regular play. The benefits and conditions of each tier apply separately.

5.4 Bonus Abuse

Using artificial betting, multiple accounts, or any other dishonest means to earn bonuses will result in all bonuses and related winnings being forfeited and the account being closed.

6 Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation

Once a bet has been successfully confirmed, it cannot be changed or cancelled. bdg11 reserves the right to cancel bets in the event of a technical error or inconsistent data.

6.2 Sports Betting

Published odds in sports betting are subject to change. The odds applicable at the time of bet confirmation are final. If a match is cancelled or abandoned, the bet will be refunded. Bets accepted at incorrect odds due to a data feed error may be cancelled.

6.3 Live Casino and Slots

All games use Random Number Generator (RNG) technology to ensure fair play. Game results are entirely random, and previous results do not affect future results. If a game is interrupted due to a technical error, the session will be considered void.

6.4 Maximum Win Limit

bdg11 reserves the right to set a maximum withdrawal limit from a single game session or a single bet. If the set limit is exceeded, the excess amount may be paid in separate instalments.

7 Prohibited Activities

The following activities are strictly prohibited on the bdg11 platform:

• Operating an account or placing bets on behalf of a minor
• Creating or operating multiple accounts
• Organized betting activities for the purpose of bonus abuse
• Hacking or fraudulent access to an account
• Using automated software or bots for betting
• Money laundering or illegal financial activities
• Exploiting platform vulnerabilities to gain an unfair advantage
• Harassing or threatening other users
• Operating an account under a false identity

If any of these prohibited activities are detected, the account will be immediately closed, all balances will be forfeited, and legal action may be taken if necessary.

8 Privacy and Security

bdg11 is committed to protecting your personal information. We use SSL encryption and advanced security technology to keep your data secure. Full details on how your personal information is collected, used, and protected can be found on our Privacy Policy page.

We do not sell your personal information to third parties without your consent. However, limited information may be shared with necessary partners for legal obligations, fraud prevention, or payment processing.

You may request to view, correct, or delete your personal information. Please contact our support team for this.

9 Responsible Gaming

bdg11 firmly believes in responsible gaming. We place the highest priority on the well-being and financial safety of our users.

• Never bet more than you can afford
• Never gamble with money set aside for savings
• Enjoy gaming within the limits of entertainment
• Contact us for deposit limits or self-exclusion options

If you feel that gaming is having a negative impact on your life, contact our support team immediately or read the Responsible Gaming page.

21+ This platform is for people aged 21 and above only.

10 Limitation of Liability

bdg11 bears no liability for the following:

• Financial loss caused by the user's own negligence
• Issues arising from third-party internet service interruptions
• Technical errors caused by the user's device or software
• Loss resulting from sharing account details
• Service interruptions due to unforeseen circumstances or power outages

However, bdg11 will be liable for loss caused by its own technical errors and will take appropriate action.

bdg11's total liability shall in no event exceed the balance in the user's account at the time the cause of the relevant loss occurred.

11 Changes to Terms

bdg11 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users by email or through the platform.

If you continue using the platform after any changes, you will be considered to have agreed to the new terms. If you do not agree to the new terms, please request to close your account.

The date of the most recent update will always be displayed at the top of this page. It is the user's own responsibility to visit this page regularly and stay informed about any changes.

12 Contact and Complaints

If you have any questions or complaints about these terms and conditions, please contact us. Our support team is available seven days a week, twenty-four hours a day to assist you in English.

• 24/7 Live Chat (via the platform)
• Email: [email protected]

After receiving a complaint, we will endeavour to respond as quickly as possible. Complex matters may require additional time for review.

In the resolution of disputes, bdg11's decision will be considered final, though we commit to reviewing every complaint fairly and impartially.