bdg11's Privacy Policy
Your personal information is completely safe with us — learn in detail here how bdg11 collects, uses, and protects your data.
Introduction and Scope
bdg11 (referred to hereinafter as "we", "us", or "the platform") is a trusted online entertainment platform in Bangladesh. We place the highest importance on our users' privacy and are committed to being fully transparent about how we protect their personal information.
This privacy policy explains what types of information we collect when you visit our website bdg11.cam, create an account, or use any of our services, how that information is used, who it may be shared with, and what rights you have over your information. Please read this policy carefully. If you have any questions, contact our support team.
The Information We Collect
We collect only the information that is necessary to provide our services. The different types of information are described below.
Personal Identity Information
The information you provide at the time of account registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Payment method details (bKash, Nagad, Rocket, Upay number)
Technical Information
Information collected automatically when you visit our site:
- IP address
- Browser type and version
- Device type and operating system
- Time and date of visit
- Which pages of the site were visited
Transaction and Gaming Information
Information related to your account activity:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus usage details
- Account balance changes
Communication Information
When you contact our support team:
- Live chat conversation records
- Email communication history
- Details of complaints and requests
- Support ticket information
Cookies and Tracking Technology
bdg11 uses cookies and similar tracking technologies, which are small data files stored in your browser. These cookies help us improve the site's functionality, remember your preferences, and personalise your browsing experience.
Essential Cookies
Essential for the core functionality of the site. These cannot be disabled.
Functional Cookies
Remembers your preferences and settings.
Analytics Cookies
Collects statistics on site usage.
Security Cookies
Used for fraud prevention and account protection.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some services on the site to not work properly.
Purpose of Data Use
We use your information for the legitimate purposes listed below:
- For creating and managing your account
- For processing deposit and withdrawal transactions
- To verify age (21+)
- To prevent fraud and money laundering
- To provide responsible gaming tools
- For 24/7 customer support in Bengali
- For platform security and improvement
- To meet legal and regulatory obligations
Data Sharing and Disclosure
We may share your information in the limited circumstances listed below:
Payment Processors
The necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations have their own privacy policies.
Legal Requirements
If there is a valid order or directive from a competent court or regulatory authority, we may provide the information required to fulfil our legal obligations.
Service Providers
Limited information may be shared with technology partners and service providers who assist in operating our platform. They operate under strict confidentiality agreements.
Emergency Protection
Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.
Data Security Measures
bdg11 uses industry-standard technology and processes to protect your personal information. Our security measures include:
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are kept active.
Access Controls
Strict authentication systems and limited access policies are followed.
Regular Audits
Regular review and updates of security measures are ensured.
While we are committed to ensuring the highest level of security, no data transmission over the internet is completely risk-free. We encourage you to use a strong password and keep your account details confidential.
Data Retention Period
We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.
Active Account Data
All account and transaction data is retained for as long as the account remains active.
Closed Account Data
After an account is closed, data is kept for the period necessary for legal obligations and dispute resolution.
Financial Transaction Records
Records of all financial transactions are retained in accordance with applicable legal regulations in Bangladesh.
Technical Logs
Technical logs collected for security and troubleshooting purposes are retained for a limited period.
Your Rights
As a user of bdg11, you have the following rights over your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of specific information.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
Protection of Minors
bdg11 is for persons aged 21 and over only. We do not knowingly collect any personal information from minors (persons under 21 years of age).
Through age verification at the time of registration, we ensure that only adults can use our platform. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If a guardian suspects that a minor has created an account using their identity, please contact us immediately.
Third-Party Services
Our platform features content from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers may have their own privacy policies and may independently collect certain information.
Payment service providers bKash, Nagad, Rocket, and Upay have their own privacy policies. By using these services you are also considered to have agreed to their terms. bdg11 is not responsible for the privacy practices of these third parties.
Changes to the Privacy Policy
bdg11 may update this privacy policy from time to time. The policy may be revised in response to changes in our services, technology, or legal obligations.
For any significant changes, we will update the "Last Updated" date at the top of this page. For material changes, a notice may be sent to your registered email address.
Continued use of the platform after a policy update will be considered as your agreement to the revised policy. It is therefore recommended that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team through the contact details below. We provide support in Bengali and are always ready to respond to any questions you may have.
When submitting any request related to your information, please use your registered email address so that we can verify your identity and process your request securely.
bdg11 Support Team
24/7 Live Chat
Contact us anytime according to Bangladesh Standard Time (BST).
Play safely on bdg11
Your information is protected through SSL encryption and a strict privacy policy. Log in to bdg11 today.